As you are well aware, we are now in the midst of an international Coronavirus (COVID-19) pandemic.
We are writing to inform you of the precautions that JBA Physio is taking to ensure the safety and wellbeing of clients and staff alike. And to let you know about how we are ensuring that we can continue our services in the event of a community lockdown.
Teleheath Services
During the COVID-19 pandemic, we are offering three different types of services: hands-on physiotherapy treatment, 1:1 exercise/clinical pilates physio and TeleHealth physio services.
Over the past 10 years, the clinic has been on the cutting edge in adopting new technology which primes us as a clinic to adopt TeleHealth services at the highest level. We use secure, easy to use and fit for purpose TeleHeath technology to deliver TeleHealth Physio into your home.
Jane Banting, our director, has been refining her TeleHealth physiotherapy skills over the past ten years through her work as an independent medical examiner with Worksafe Victoria.
Our physiotherapists’ ongoing professional development includes the latest evidence-based literature regarding best practice treatment, and also additional skills in health coaching. This ongoing professional development includes workshops on using digital tools that are utilised in our TeleHealth services.
During the COVID-19 pandemic, rebates for TeleHealth services are provided by some Private Health Insurers, Medicare, WorkSafe, DVA and the TAC are finalising TeleHealth rebates for Physio.
When you attend the clinic
What if I have symptoms of COVID-19? Or have travelled overseas in the past 14 days?
Firstly, if you are exhibiting flu-like or fever symptoms, or have been overseas in the past 14 days or have been in contact with a confirmed COVID-19 case, you must cancel your appointment.
We will not charge a cancellation fee for anyone who is unwell. If you are tested and do not have the Coronavirus infection, but still have flu-like symptoms, we do ask you to stay at home until you are well to prevent the spread of other viruses such as the flu.
Information on what to do when you have symptoms of COVID-19 can be found at https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov
What is JBA Physio doing to ensure my safety?
When you do visit the clinic, we ask you to use the hand sanitiser at the reception desk upon arrival.
Here are the precautions JBA Physio are taking to ensure we remain virus-free:
Encouraging patients to wash their hands on arrival to the clinic and providing hand sanitiser for all clients
Following hand washing protocol as staff
Disinfecting treatment rooms
Disinfecting Pilates studio. Wiping all equipment down with disinfecting wipes
Using protective head pads for pillows. Changing linen after sessions
Providing paper towel hand drying stations in the bathroom and kitchenette
Protocol for staff quarantine in the event they get sick
Although there is not a Covid-19 vaccine available at this point, we highly encourage all our clients to get the flu vaccine if they are not immuno-compromised.
Notes on Pilates classes
In this unusual time, we ask Pilates clients to adopt the following hygiene practices when attending classes:
Wash hands thoroughly with soap and water on arrival at the studio
Please bring your own bath size towel to all Pilates sessions
Assist staff in wiping down equipment throughout your session with the provided disinfectant spray.
Keep calm and carry on
While the Coronavirus is serious, it is important that we are vigilant but calm in our response. We take all of our clients and staff health very seriously but we still want to be able to provide our valuable services addressing the musculoskeletal health and pain management of our clients. With your cooperation, we can continue to provide these services as well as do our part for the community in preventing the spread of Coronavirus (COVID-19).
If you have any questions, please do not hesitate to contact the clinic and discuss them with our reception team.