What is Telehealth Physio?

Telehealth Physio is an effective way to offer high-quality physiotherapy services to patients who cannot make it into the clinic, whether it is because they live remotely.

At JBA Physio, our experienced physiotherapists use secure and easy-to-use video-conferencing technology to deliver an exceptional standard of physio treatment to your home.

Telehealth Physio includes:

  • Video consultations for assessment, exercise program prescription and guidance on work, exercise and lifestyle habits.

  • Tailored exercise programs that include how-to videos using PhysiApp™

  • Follow-up consultations to review and progress exercise program

  • Ergonomic assessments

  • Referrals for scans, liaising with other health practitioners (GP, specialists if necessary)

 
 

How does Telehealth work at JBA Physio?

At JBA Physio we are striving to deliver the most user friendly and effective Telehealth experience.

Here is outline of the Telehealth Physio experience at JBA Physio.

 

+ Step 1: Book a Telehealth Physio Initial Consultation

Book your Telehealth Physio Initial Assessment over the phone, through the JBA Physio website or the HotDoc App.

+ Step 2: Receive a confirmation email

Our team will send you easy to understand instructions about how you join your Telehealth Physio appointment.

+ Step 3: Step 3: Have your Telehealth Physio Initial Consultation

Follow the instructions to join your Initial Consultation. Our team is there to help if you have technical difficulties.

+ Step 4: Receive your tailored exercise program via PhysiApp™

Our physiotherapists will diagnose your injury and will develop a tailored exercise program that is delivered to you through PhysiApp™.

PhysiApp™ is a phone and web-based app that allows our physiotherapists to build tailored exercise programs for you. It has video tutorials for all exercises and you can track your progress.

+ Step 5: Follow-up consultation

Our physiotherapists will book you in for a follow-up consultation. These follow-up consultations allow the physios to monitor your progress and advance your exercises.

+ Other things that may happen

Our physiotherapists may refer you on for scans (Xrays, MRIs etc), may correspond with your GP (with your consent) or may refer you to a specialist doctor. At JBA Physio we take a team approach to your care in order to deliver treatment at the highest level.

We may also ask to see you in the clinic for hands-on treatment if that is deemed appropriate and necessary. We take the COVID-19 pandemic very seriously and we would not ask you to attend the clinic if it is against governmental or medical advice.

Telehealth Physio Frequently Asked Questions

Here’s a few answers to frequently asked questions about Telehealth Physio.

If you have any other questions, please send us an email or call the clinic.

 

+ Who can benefit from Telehealth Physio?

Telehealth Physio is an effective way to treat musculoskeletal and sports injuries ranging from back injuries to knee injuries. While it is ideal to see a patient in the clinic, this is not always possible.

Anyone who is self-motivated to improve their injury can benefit from Telehealth Physio. Telehealth Physio can be used to address:

  • Sports injuries (ligaments and muscle strains)
  • Pre-op and post-op rehabilitation programs
  • Chronic and acute back and neck pain
  • Strength and conditioning programs
  • Providing advice on ergonomic modifications to home work/study stations
  • Health coaching
  • Work-related injuries
  • Motor vehicle accident-related injuries

+ Can I still book a physiotherapy appointment in the clinic?

Yes! Physiotherapy is an essential service and we are still seeing clients in the clinic. We are adhering to cleaning protocols issued by the Department of Health and strict hand-hygiene, and are maintaining social distancing between patients and staff as much as possible. Hands-on treatment requires physiotherapists to be closer than 1.5 metres but we are following guidelines issued by the Australian Physiotherapy Association.

+ What equipment do I need for a Telehealth appointment?

All you need to join a Telehealth Physio appointment is access to the internet and a laptop, phone or tablet that has a webcam and microphone. We provide easy-to-understand instruction to access your appointment and our staff is happy to help you if you have any technical issues.

+ Does my Private Health Insurance cover Telehealth Physio?

Some Private Health Insurers are covering Telehealth Physio during the COVID-19 pandemic.

These are: BUPA, GMHBA, Australian Unity, St Luke’s, Teachers Health, Health Partners, Mildura Health

+ How much does Telehealth Physio cost at JBA Physio?

Initial assessments are $99 and follow-up consultations are $82.

+ How do I pay for my consult?

We use Stripe for online payments which is secure and easy-to-use. You will be asked to make a payment before the appointment (through the appointment link) and we will issue a receipt after your appointment. If you are eligible for a Private Health Insurance rebate, you will use this receipt to claim your rebate.

+ Can I access Telehealth Physio under WorkSafe or TAC?

Yes, WorkSafe and TAC are now convering Telehealth Physio consultations.

+ Does the Medicare EPC program cover Telehealth Physio visits?

Medicare is currently covering Telehealth Physio consultations under the EPC (Enhanced Primary Care) program. If you have a chronic condition, you may be eligible for this program.

+ How can I book in?

Either call us on 1300 292 894, book via the JBA Physio website or via the HotDoc phone app.